Our Reviews

Easy to purchase vehicle remotely. Steve Burns made the process easy and he was extremely pleasant to deal with. He was responsive and informative and not pushy in any manner.

My experience was great, as a first time buyer i really wasn’t sure what to expect, but thanks to Andre, my experience went very smooth!!

It was a a great experience.

Shane always takes good care of me and very knowledgeable

Customer service was awesome. I did have to wait a while for an oil change but the customer service guy did let me know up front and I appreciate that.

I've had my car "White Diamond" serviced here for 12 years and it has always been a pleasure.

I had a excellent experience with my salesman

Excellent service given by Steven Burns.

The experience was good. The service tech was very professional and friendly.

Denise was soo good. She answered every question.

I got an estimate for a simple transmission fluid change for $560 but when I picked up my vehicle I was charged $800. The advisors excuse was that parts weren’t included in the estimate… what a horrible way to do business!

Jeff Holland is courteous and professional. My only issue is they sent me a video saying I needed breaks but no one took the time to explain what the video was showing and why I needed new breaks!! I am not a mechanic, did not understand what I was looking at. I went ahead and had the brakes done just trusting they were being honest with me. Would have been nice to have it explained.

Experience was excellent

When I got there no one said anything there and then another person got there and skip me, until I went inside and I ask for assistance. Also I was there more 2 hours I didn’t like customer service

Completely satisfied with my whole experience! Will be recommending Steve Burns & Sunrise to everyone!

Good job ,in great timing

Carlos and Jeremy were very helpful and knowledgeable.

Jeff was great.

Mr. JJ and Mr. Ismail are the best in the Memphis area. Hands down.

Sales Associate and Financial Manager gave exceptional service

Corrected a fan belt and pulley perfectly. The car runs like new and it has 85,000 miles.

My appointment was scheduled at 9:30am it took them 5 hours just to do an oil change and tire rotation they finished my truck at 2:30 causing me to miss work Adam kept lying to about my vehicle status as if he really didn’t care.

Service completed on time.

Sean has been really great! Professional and helpful!

Rob the service guy was very good

Jeff Holland is the man! Give this guy a raise!

I love this location & their Awesome staff . My car was towed here due to me hitting a huge pothole. Mr. Sean Fritz immediately contacted me as soon as my vehicle was checked in, he kept me updated I love his customer service . After my vehicle was completed he contacted me to pick up. I'm totally satisfied, my car is back on the road.

Trey was very thorough and accomodating.

The tech, Trey, was very professional and took care of my Tahoe’s software and front-end alignment needs very well. Good experience.

Great job by all

Good people to work with

Always a great experience at Sunrise Collierville! They our service writer was awesome and answered all of our questions and took great care of us.

Jeff was great, you guys have earned my business!

I had an appointment for two weeks out, my appointment was for 9:15 am, I made it 9:12 am. Jeff Holland was my advisor. He stated we should be ready in a couple of hours, and I would bring my vehicle back when I can leave it to get the check engine light and other diagnostic when I can leave it. So just an oil change and tire rotation. I seen other customers come after me and get their vehicle. My vehicle finally was ready at 3:15 pm, I asked should it be discounted and he stated no, I said but my vehicle was pushed to the side and what’s the point of an appointment if I’m treated like a walk in. Very disappointed

Jeffery JR was great he got me what I wanted ! Was very helpful throughout the whole process.

Steve Burns made the entire car-buying experience a pleasure. He did not pressure me at all. He went out of his way to try to find someone to install an opening sunroof. He came in on his day off to do my paperwork. AND, he went to Hot Springs, Arkansas, to pick up my new car. Who could ask for anything more?!? And, I love my new car!

Rob was very kind and helpful as he explained thoroughly about my recall information. He was very professional and I can honestly tell that he loves his job.

Oil change and tire rotation was done in a timely manner. However, the "elevator music" in the waiting area was annoying:), to loud.

My service advisor was great and the service was great. It was done in a timely manner.

The staff was great. However, the length of time it took to get my truck repaired was entirely too long. I left my truck there on a Monday morning & it wasn’t ready until Friday afternoon at 4. This is a 2 month old truck with 650 miles on it that had the check engine light come on. Inconvenient & poor workflow planning.

Quick service! attentive and friendly salesman and staff.

Great experience, everyone was friendly and helpful

I needed service on my truck due to a check engine light. I reached out to my service guy and asked for availability and an appointment. I was told to bring it in early Monday morning. I dropped it off Sunday evening so it would be there first thing Monday morning. It sat there for 4 days without so much as a glance. I had to go pick it back up Thursday night due to not even being looked at by anyone. Terrible service!!!!!

Sean is always so helpful and did a great job keeping me informed.

Salesman was very knowledgeable and friendly.

Extremely helpful servant mentality

Friendly, knowledgeable, caring, understanding, patience. That what you need when dealing with customers.

Service was great!

Frontline service did a good job. We worked with Sean, who was friendly and helpful throughout. Backend part of the service has significant opportunity for improvement. It took 5 days for them to look at and diagnose our car, but they kept it onsite the whole time. I don’t know if they’re understaffed, give priority to larger customers who jump to the front of the line, or something different, but we’ve had better service experiences most other places. The repair, after the fact, was done correctly. However, it’s the middle lag that’s caused me to tell 20 other people how bad the experience was. What was surprising was four of those people had similar experiences at Sunrise. No hostilities here but passing along the feedback so your team can improve. I hope so, but we will likely look to Keras Chevrolet or Landers Ford for our next purchase.

Jermaine Jackson and the GM of the store did an AMAZING job helping me get into a car. An electric car at that. I have VERY pleased with this store and would highly recommend them to everyone

JJ Jackson was excellent and so much help. I appreciate him and the Sunrise team they made the process easy and smooth. I have suggested and told my family and friends to come to Sunrise and purchase. I'm so grateful and thankful for my new vehicle.

Extremely pleased with your service!

Clayton Brown found the car I wanted and did everything possible to make sure I could purchase it. His service exceeded my expectations!! Brandy was very helpful and took good care of us. I would definitely recommend Sunrise Dealership to my friends. Of course I would tell them to look for clayton Brown.

Tyrus Moore was very nice and straight to the point. He over exceeded my needs for my family and I. Thank you Tyrus, we appreciate you!

Good experience on Saturday...from beginning to end.

They were supposed to have a part in to fix a recall issue. The part was not there they wasted our time, and they still have not called us back about the part. They should have called to let us know not to come in that day and we would like an update.

Great Company, nice and very good people to work with.

Always a very positive experience here. Very knowledgeable service advisors and they have a solid no gimmicks approach to getting you the service you need. I would highly recommend them for new vehicle purchases and service!

Excellent service, Jeff was responsive to my questions and answered clearly

Great with JJ

Good customer ser

Justin Bonetti was great! I told him what I wanted and he made it happen. He’s got a new customer for life. I will go to him for all of my company trucks

Hands down one of the easiest and stress free buying experience. Steve Burns is top notch and I will be referring anyone I know to him in the future.

The service is explained in detail about your vehicle.people are kind , the stay is a bit long,but it's worth the wait.thanks

Nice people.

We love our car and the young man who waited on us, Steven McLemore.. What a pleasant young man, repectful and knowledgeable. The dealership was modern, clean and welcoming. We loved the open working area vs a tiny office. That said The detail/make ready on the car could have been better. I had to rinse the soap, off of the lower body behind both back doors, that had dried. The privacy screen behind the hatch door was left off in detail and now I have to make a 100 mile round trip to get it from the dealership in Collierville. No offer to send it or bring it to me.

7:30 am appointment. Vehicle was not evaluated for nearly 1.5h. App never update progress. Took nearly 4h for an oil change and alignment. Absolutely disgraceful.

My service advisor Shan did and has excellent with service needs.

Great professional and friendly service!

Service was fast and everyone was nice

They did a great fast Job

Excellent experience salesman was very nice direct and up front with us during our purchase.

Great Service

Very professional as always Thanks

Very pleasant experience. Fast service and Jeff Holland was very helpful.

It was great, everyone was very helpful and nice and pro

I love the car sales person I had Justin B he made sure I was taking around to see all the cars I originally came in for a used car but he showed me the new Trax (Chevy) and I was in Love he was the best and I really do appreciate you guys for having a wonderful person on your team

Had to get tires and oil change with 35,000 maintenance, experience was good

Nice location. Good looking. Nice people there.

When we arrived to the service department we checked out with the cashier, and were handed our keys. The car was not in the bay so we asked a different service advisor from ours (since he was helping another customer). The free service advisor held up the key fob set off the car alarm and said, “there it is” without even looking for it. He turned around and started to walk away. I asked where and he turned around, cupped his hand around his ear and said “it’s either in the front or in the back”. I told him we had already looked in the front and as he was walking away said “well, then it’s in the back”. I asked if he wanted to have someone go get it and he said that our service advisor (who was still busy) would handle it. So my wife went and got her car. When I asked to speak with the manager, both the service manager and shop manager were of no help. They said that since their service advisors work on commission they will not help any other customers except their own, which to be honest, is the worst customer service mentality I have ever experienced. I will not be bringing any of my vehicles back for service. I was going to try and schedule my oil change, however, I found another GMC dealership that was able to provide better customer service and at a cheaper rate than your service department. Will not be returning for purchases or service.

Jeff Holland is great to work with. Very responsive.

Fair experience. Got to dealership at 9:30 a.m didn't leave until 12:30 p.m. Maybe I am expecting to much but 3 hours is much to long for a oil change and tire rotation.

Excellent experience

Exellence

My time there was much shorter than I expected. I was told that my car is ready for vacation.

On time with pulling my vehicle back for service and great customer service from beginning to end!

Worst ever. Sales rep overcharged me and lied about many things. Last time going there or buying from there.

Customer Tech Rep Sean Fritz did an excellent job of explaining the issue & immediately getting it properly repaired.

He went out of his way to help us around the Lot

Jeff Holland was great. The service cost more than I expected. I signed on the computer pad for $488.00 which I thought was high for the service that I requested; but then the bill turned out to be over $550.00. I was surprised by the difference. I will get my oil changed, tires rotated and oil filter changed at a different location next time.

Jeff Holland is excellent. But GM’s response to the drivetrain clunk issue through the bulletin is a slap in the face to loyal customers, and GM should be embarrassed. This response will make me try out Dodge and Ford. I might be willing to give GM a chance to right this wrong, should I trade the vehicle in to Sunrise. Either way, I refuse to drive a $65,000 vehicle that has a loud noise. I get looks every where I go because it’s so noticeable.

Arrived early but rep Took my truck in right away. Said typical wait time was one to two hours. My truck was in for first service and was out in less than an hour. Appreciate quick service.

Robert Got our vehicle in at scheduled time and returned to us the same day, as promised. He was polite and professional, made us feel welcome. Good experience. Denny

Jeff Holland is a great Service Coordinator.

I’ve bought 5 vehicles from your dealership! NEVER had a bad experience! You have my business forever! From the moment I walked in to you putting the keys in my hand it was an enjoyable experience. Thank you!

Everyone was very nice and full of knowledge. They explained everything very well and took great care of my vehicle.

Jeff Holland is the greatest Service Advisor in the United States of America

My visit at the dealership we smooth and fast. Mr. Rob was great in helping me get my oil change and the other tasks i needed done.

Everyone was friendly and helpful

Spent 3600.00 on part of some work that I had gotten did to come to find out that was not the problem with the traction control and stable link light coming on that was my second time bringing it back come to find out that I needed another 945.00 to get the light to be fixed.

Poor customer service!

Everything was great with a fun experience.

Always timely and thorough

LOVE THOSE GUYS!! BELIEVERS IN CHRIST!!

My experience was excellent. I scheduled to have a full service oil change, front and rear brake job, and had a fuel door assembly replaced. Jeff Holland, my service manager did a great job to get all of these things done in a timely manner. He kept me up to date on the progress. I enjoyed using the new system that sends a video from the technician showing their initial inspection. Excellent service! Thank you

Adam was prompt personable and I just had an overall great experience

Excellent Customer Service from Advisor - Jeff Holland.

I’ve been coming to this dealership now for about 5 years, and I can truly say I get great satisfaction everytime I arrive. My service advisor is Brother Jeff Holland and he always does a phenomenal job. I’m blessed to know him. When I had my truck towed back to the dealership, Brother Jeff got right on it, and kept me informed. It’s back running smoothly. It’s by far my favorite dealership.

Steve burns is awesome!

Issue: Check Engine Light Illuminated and Engine power is reduced The check engine light was intermittently illuminated. It stayed on for a couple of days and then disappeared, occurring multiple times over 1-2 weeks. Occasionally, I received a message stating: "Engine power is reduced." Full Story: 1st Service: I took my car in for an engine oil change and explained the issue and (inform him that my car model has two special coverages which are mentioning same symptoms). I was advised to replace the car battery to resolve the problem. However, I mentioned that I hadn't noticed any battery-related issues like dim lights or trouble starting the car, indicating the battery was fine, it could be related to special coverage. The advisor insisted that the car's logs showed something that warranted a battery replacement to resolve the check engine light and reduced engine power issues. I agreed to the recommendation and had the battery replaced. 2nd Service: Within a week, the same issue (check engine light and reduced engine power) reoccurred. I scheduled another appointment and brought the car back, mentioning that the problem persisted despite the battery replacement. The advisor noted a transmission issue in the logs and asked me to leave the car for 3-5 days for further inspection. He explained that based on the diagnosis, he would recommend the necessary service. If I didn't accept the service, I would have to pay the diagnosis charges, but if I agreed, I would only pay for the additional service. After a few days, the advisor called to inform me that the technician found nothing wrong with the car. Everything was fine, and despite test driving it twice, they couldn't recreate the issue. I was asked to pay the diagnosis fees and take the car back. This was very disappointing, as I knew there was issue with car, I had to pay the diagnosis fees and was told to return if the issue reoccurred. I had no choice but to pay and take my car back. Following are few question and answers which we had, Me: Could you please provide me with the log details? Advisor: No, that information is not for customers. I am providing you with the customer's copy, which is all you should have. Me: What was the error code that led to the recommendation to replace the battery? Advisor: I don't know. Me: But you recommended it, so you should know. Advisor: I slept after that; I don't have that information now. 3rd Service: The issue reoccurred the same evening. I monitored it for a few days to observe the behavior so that I could provide detailed information to the advisor if the issue disappeared again. I booked another appointment and requested a different advisor, as I wasn't getting honest advice or satisfactory answers from the previous one. However, when I arrived at the service center, the same advisor attended to me. I explained everything again and mentioned that last time they couldn't recreate the issue. I shared my observations, noting that the problem often occurred while taking long left turns on rough roads/surfaces and that the engine seemed to require more power when starting. I clarified that these were just my observations and that the expert technicians should know better. I left my car at the service center for a few days. This time, I received a message and a video recording from the technician. One issue was fixed under special coverage, but I was asked to approve additional services suggested by the technician: 1. The purge pump was repaired by the technician, covered by special coverage. 2. A broken wire needed fixing. (Which I was ready to approve) 3. Engine throttle service was recommended based on the car's mileage. (I wanted to ask the technician if this was necessary, as it had been done at 20,000 miles 12 months ago.) 4. Mass airflow sensor cleaning service was recommended. ( I wanted to check if it could be skipped for now.) I went to the service center for clarification but was late and couldn't meet the advisor or technician. I spoke to the advisor on the phone, who said these services were mandatory and couldn't be skipped. I decided to return the next day to talk to the technician. The next day, I met the advisor, who said the technician recommended the cleaning service due to dirt. I showed him the video where the technician mentioned the recommendation was based on mileage. The advisor admitted he was seeing the video for the first time with me and agreed that the service could be skipped. I also noticed in the video that the technician was saying he hadn't tested my drivability complaint yet. I asked the advisor why the technician would test it if he had already identified the root cause. That driving condition I told him to understand the issue if technician could not find anything wrong again. The advisor removed that entry item, which would have otherwise been charged. I agreed to fix the broken wire and clean the mass airflow sensor, as the advisor said it hadn't been done earlier. The next day, I received a message to pick up the car. The bill was around $900. I asked if there could be a discount since I had already paid a lot for this issue (battery replacement, diagnosis fees). Ideally, I shouldn't have paid the diagnostic fee if I was taking the service. The current bill also included a charge for a battery test, which shouldn't be there since they sold me a new battery to fix the issue. The advisor said he didn't have the authority to change the invoice. I requested him to talk to the manager. He said manager is on vacation for Easter and will be back on Tuesday. I was asked to pay the bill and take to car for now, come back on Tuesday to do argument with manager. He used the word "argument," which I found unnecessary as I was polite and only requesting to check the possibility of discount. I decided not to pick up the car that day and planned to speak with the manager. I went to reception to get the manager's email ID to write in advance and reduce the meeting time on Tuesday. However, the receptionist informed me that the advisor's manager was in the office and guided me to his room. I explained the whole story to the manager, who listened attentively and asked me to wait in the waiting area. After a few minutes, the same advisor came to me with an updated invoice where the battery test charge was removed. Although I wanted to discuss the diagnostic fee as well, I had already spent a lot of time on this, so I paid the amount and took my car back. Overall, I faced several problems with service: 1. Lack of Expertise at Service center: They were not able to identify the root cause of issue in first two visit despite of knowing that this car model has purge pump and turbo charger failure issues for which special coverage is provided. 2. Misdiagnosis: The initial recommendation to replace the battery did not resolve the issue, and further diagnosis did not find anything wrong, indicating a possible misdiagnosis. 3. Inconsistent Advice: I received conflicting information and recommendations from the advisor, leading to confusion and frustration. 4. Unsuccessful Repairs: Despite multiple inspections and services, the technicians were unable to recreate or permanently fix the issue. 5. Financial Burden: I incurred significant costs for services, including battery replacement, diagnosis fees, and additional recommended services. 6. Lack of Transparency: I struggled to obtain detailed information about the error codes and logs that led to the service recommendations. 7. Service Center Experience: I faced inconvenience and disappointment with the service center's handling of the issue, including the advisor's attitude and the need to escalate the matter to the manager for resolution.

Price paid for service was almost $50 more than quoted estimate.

Everything went great.

Jeff Holland was excellent, very professional and personable.

Absolutely TERRIBLE experience...took my wife's Suburban in with a broken headrest and was told by Jerry that it would take a "day or so" to fix. 2 full days later and after us having to check in to get the status of the repair, Jerry FINALLY came back at the end of the 2nd day only to tell us that the headrest was broken and that the part would need to be ordered. So, we cancelled the repair because we needed the vehicle back for the weekend and at that point, Jerry charged us $235 for "diagnostics" for telling us exactly what we already knew and TOLD HIM when we brought the vehicle in 2 days ago !!! We will NEVER take our vehicles back to Sunrise, personal and/or fleet...DONE ! Mosby Blanks Dir, Supplier Relations Helena Agri-Enterprise, LLC

Did a poor job on balance my tires

Went in for 1 of 2 free oil changes I received with my new certified pre-owned Sierra. Experience felt like a time share presentation. Have only put a few thousand miles on the truck since purchase, service rep made it sound like I needed $1000 worth of up sales to make it run for a few thousand more, because I purchased it from another dealership. Would have been nice to have a loaner vehicle or shuttle, but they couldn’t help that. Service representative said I had to answer the survey with all “Extremely Satisfied” responses or he would lose his job and I wouldn’t get a $100 credit for my next visit. Have received two calls\voicemails from the dealership making sure I was “Extremely Satisfied”. I will never go back to the GMC dealership in Collierville, TN.

Pleasant experience.

Shaun is an amazing person to work with.

Denise is amazing! Everyone was nice and pleasant to work with. Will always come here for future vehicles.

Was there for my first service of my vehicle. Took 5 hours to get an oil change and a chip in the windshield fixed. Also, one of your techs spilled something on my passenger floor board and damaged the floor mat. They also put 40 miles on my vehicle. No excuse in any of this. Worst experience I ever had.

Always a pleasant experience. From professionalism of my service rep, Mr.Tre to the cleanliness and comfort of the waiting area. At checkout, staff always greets you with a smile.

The experience was great and Hubert Blanton my salesperson made the experience go very well.

Jeff Holland did a great job keeping me informed - pricing seemed very high for the work completed.

Very friendly and helpful

Not really fond of your new way keeping us informed of the work being done. But I not crazy about change.

Shannon Wilson was wonderful. She was very knowledgeable about the product and followed up in a timely manner after the sale about running boards. I hope the dealership reads this and recognizes this employee for a job well done.

U kept my car for 2weeks I was unable to get to Dr an doctors appointment I didn't even know some of your mechanic was out sick until I call on Friday very disappointed.

It’s was great

Great customer service quick and professional work .My vehicle was ready the same day which was perfect.

JJ is the very best salesman I've ever dealt with. Very thorough with understanding what I wanted and did everything imaginable to make that happen. Won't buy from anyone else.

Ms. Tiffiany Jackson and other team members customer service was impeccable. I had a wonderful experience from not only Ms. Tiffiany but from the entire team as well. If I had to rate my recent encounter, I would like to rate it 10/10. Also, I would highly recommend GMC Sunrise in Collierville to anyone who wants to experience excellent customer service from a trustworthy salesperson. Ms. Tiffiany Jackson you were truly a gem and I’m in love with my 2025 Buick Envista.

My experience was great

Our salesman was great, the dealer financial person had everything ready when time to sign

Jeff Holland is awesome. Service technician communication was great, service was great. Fast turnaround

My Service Advisor Jeff Holland just makes the process easy! He does an outstanding job explaining everything that is being done and why. He keeps everything on schedule and does a great job debriefing the work completed…Jeff has my complete trust!!

Jeff was so incredible and impressive with his service advice.

I had an oil change and tire rotation an balance. After picking Mt car up I had to turn around and go back because my car was vibrating badly. After that fix, I had to turn around and go back for the 2nd time because my car was still vibrating. The 3rd time my car was fixed and not vibrating. This is the 2nd time that I have had problems with the service. I ordered some mats for my car and paid for them. I had to make 4 trips to the dealership because the wrong mats was being ordered, even when the stock number was provided. I live 25 miles away from the dealership. This was expensive just for mats. Service maintenance team needs to pay mor attention to the work they are performing. However on a positive note, Rob is awesome.

I have worked with Rob over the years and he is just the best--he always takes care of me and communicates any and all issues. He is a 5 star guy

Great . On point!

I had a truly exceptional experience purchasing my new vehicle @ Sunrise Collierville. The moment I walked in, Tiffany Jackson greeted me with such a warm welcome. She was very nice, incredibly helpful and patient. Tiffany took the time to understand my needs and preferences without being aggressive. I felt completely at ease throughout the entire process. She explained everything clearly and made sure I got the best possible deal. I highly recommend Mrs Tiffany Jackson to anyone that's looking for a smooth and stress-free car buying experience. Great Job Tiffany!!!

Provided knowledgeable courteous service. Reasonable time for service. Comfortable customer

I had a 10:30am appointment for just a quick oil change, I did not leave until 2pm. I was told I could just wait it would not be long, Thats was way too long- I would have made other arrangements. If people have appointments and are waiting, why don't Yall wait on the people with appointments and waiting in the lobby first before drop offs?

Quick, convenient, and adequate.

GIVE THOSE GUYS A RAISE AND A PIZZA PARTY TOO!!

Jeff Johnson Jr. assisted with the purchase of my Sierra 1500 all weather floor mats. The Service Manager showed me several options. Friendly and professional staff.

Very Timely and Efficient !!

My service representative Trey was great. My only complaint is whenever I leave a vehicle there for repair for a few days the exterior is filthy when I pick it up.

Jeff Holland was very friendly and helpful

Rob Reynolds took care of me excellently!

Densie made my experience wonderful. she went beyond to help me.

Our experience was pleasurable and your sales consultant, Stevan McLemore, was a great young man to work with during our visit to Sunrise in Collierville.

I’m very dissatisfied with the protocol Sunrise currently has in place. I was notified about a recall on my vehicle and promptly scheduled an appointment. However, upon arrival, I was informed that the necessary part was not available. I was then told I would need to leave my vehicle so it could be inspected and the part ordered. This process is completely unacceptable and highly inconvenient. As a customer, I expect a more organized and considerate approach—especially for a recall issue. Sunrise does not offer loaner vehicles or shuttle services, which only adds to the inconvenience. I had to take a vacation day just to make the appointment and arrange for family to help me get to where I needed to be. Now, I’m left waiting for the part to arrive, and I’ll have to go through the same hassle again to bring my vehicle back in. If customers are scheduling appointments for specific recall-related repairs, it’s reasonable to expect that the necessary parts would be available. Maintaining a healthy stock of recall parts should be a priority. That said, I do want to acknowledge Rob—he was professional, courteous, and did his best to explain the situation. He provided the clarity and expectation-setting that should have been communicated before I brought in my vehicle.

We have been bringing our vehicles here for years. I just had my oil changed a few months ago in my new 2500. It was $250. Last week it cost $570. The tire rotation is not included anymore and I was charged almost $60. I won't be back

Great staff , so kind & knowledgeable

The Tech looked my vehicle and immediately found the problem. Thanks!

Autos have changed considerably since I last bought a truck 12 years ago. I still have much to learn about my new Chevy Colorado. There are buttons on the back of the steering wheel I still need to figure out. I think they are audio controls. If so, I will figure those out when I figure out how to set stations on the radio. Anyway, the radio was not what I would consider a selling feature. I'll figure it out in time. At the dealership, the salesman and I did a thorough walk around of the truck followed by a test drive. Perhaps, I could have used a few more minutes looking over the digital display and dash features.

I had an excellent experience at your dealership! From the moment I arrived, the staff was professional, knowledgeable, and genuinely helpful. The service was smooth, efficient, and exceeded my expectations. I truly appreciated the attention to detail and how everything was explained clearly. Thank you for making the process so easy and enjoyable!

I had an awesome experience at the dealership. Steven Burns was my salesman, and he went above and beyond to make sure I was satisfied. He was very friendly and talkative whilst also being very quick, efficient, and thorough which set the tune for a comfortable experience right from the start. I had been to several dealerships prior. They were helpful in the beginning, but would seemingly begin to turn a blind eye when things weren’t quite falling into place. I was left feeling disheartened. Steven reached out to me, and I decided to give Sunrise a chance. I told him my financial wishes up front and he got to work and did not falter or miss a beat. He did everything possible to make sure I left the dealership satisfied, and I definitely did. I left the dealership in the car I wanted. Steven made sure I did not have to settle for less. In the meantime, I was also offered water and snacks by various other team members. I am confident that the entire sales team at Sunrise simply strives for you to have an awesome experience. With that being said, I definitely will be back at Sunrise for any car purchasing endeavors in the future.

Clay and Darrel made sure I was highly satisfied with my purchase and was down to earth people. I left feeling like I made the best purchase ever!

Sean got us checked in and kept me updated on what to expect.

Excellent service

JJ and Daryl were great to work with

Our salesman JJ is the best & really helped us!

It was the best experience I could have asked for.. before even coming in, I knew I came to the right place thanks to Jermaine Jackson!! From the moment he was assigned as my salesman, I felt at ease, comfortable, and respected! So glad I made the right decision! Everyone else that worked there was friendly as well!

All of the employees were courteous and professional. Mr. Sean took care of all my issues in a very professional manner.

Mr Blanton helped make my purchase seamless and easy with a great deal!!!

No issues

It was nice. I got there at 9:15 and I was finished around 11:45. The price was not too bad. They did try to charge $89 for an air filter replacement… I did not like that. 7/10 Not my worst service, but there are some things to fix. I saw my car was finished at least 15 minutes before I was called. I do understand it was a busy morning but I think there is room for more efficiency in there. Also don’t charge $89 for air filter replacement.

Very easy

Customer service is great !

I’m holding out hope that Chevy will do what they say, and fix my truck’s issue. I’m ready to go to Dodge, and the clock is ticking. I’ve been a lifelong GM driver, but this metallic noise is unacceptable.

I didn’t have any problems

They video and detail descriptions of the analysis of my vehicle was absolutely incredible I received a report and recommendation and cost of each Options were also available to accept or decline

good

The service was great all the staff that I came in contact with was very nice

We love Rob Reynolds, the service manager. He never disappoints us!

Everything was great: short wait time, friendly staff.

Perfect, Jeff is always great to work with

Long wait time

The mechanic “louis” at this dealership did an amazing job explaining what was wrong with my car and went above and beyond what i needed!

Mr Rob was my person and parts auto service he's one of the best he kept me informed with everything was going on with my vehicle

Took a little longer than expected to purchase vehicle. Overall all good experience.

Great customer service

Every one was nice and polite

3 hours for 1 oil change is ridiculous

Excellent

Awesome experience. Jeff is always very professional and helpful.

I was in and out. The new service man gave me the option to choose my service and not just make me pay for something I didn't know I was getting charged for.

Easy to work with Jeff Holland.

Customer service was AMAZING!! From the time I came to the time I left, everyone was very nice and attentive!!

Took my 2024 GMC SIERRA for oil change / rotation on 6/16 at 9:15 dropped off with Jeff. Jeff call said truck was ready .paid for service, started to drive off noticed truck acted like it was miss firing. Got on 385 truck not shifting correct , would not excelerate smoothly. Got off on poplar pulled over. And a Huge ball of blue/ gray smoke came out of pipe, Called Jeff he said come back, didn’t think I would make it back . Truck running terrible. Got back to Sunrise , Jeff called some man from the service department, took truck back , they said it had way to much oil in motor. Said they drained oil and put correct amount in motor. I ask Jeff for paperwork showing what they had done , he said no paperwork. I ask what if this problem might caused damaged to my motor that would show up later on Jeff said just bring back if any problem But if some problem does happen later on I don’t have any paperwork showing what happened Jeff has always done a good job , but I feel there should’ve been some type notes/ paperwork showing someone had put around 3 qts to much oil in my truck. It did drive ok on way back home but it still leaves me wondering if some damage will show up down later on. NOT VERY PLEASED WITH THE SERVICE I RECEIVED . Not sure I will bring truck back to Sunrise/ Collierville for service.

My service rep, Trey, was helpful and professional.

Mike and Jeff were great! Took great care of us!

very courteous personnel.

Good service and great atmosphere

Quick service.

They said someone will drop off and pick up while scheduling service however when I went I was told that no service.. I had to take lyft both ways

I felt intimidated by my service advisor, Jeff. Upon checking in, I presented a coupon which had expired on 5/18. I did not realize the coupon for 6 qt oil change & tire rotation for $124.80 was expired. The advisor, Jeff said they didn't have such coupon out, but I showed him the coupon from this dealership and location-then he said it had expired and he could not use it. Then I showed him another bonus coupon. My amount was going to between $200-299, he told me I could not use 2 coupons at the same time since he was going to use my $15 certificate - I told him I knew I couldn't use both, the $20 was more than the $15. I asked the cashier if she could ask the manager about the coupon. She said he said I could not, then later I found out the manager Tony Roberson was on vacation until Monday and Jeff said he was the assistant manager and the cashier couldn't do anything, I wasn't trying to get the cashier to do anything I was just telling her what I was talking about not "intimidating" her as Jeff was stating as he came back in the room while I was talking to the cashier. Therefore I don't know what "manager" said he couldn't let me use the coupon since this person did not come out just advisor Jeff.

From the time I walked in I felt safe and knew I would be taken care of . My sales person Denise Taylor made sure I was satisfied and comfortable.

My car salesman was Stevan Mclemore and he was more than helpful. Very professional and polite while showing us a few vehicles. I went in trying to just see if I could get a car and with his help I was able too’

Polite and Very Good Service

In late May, I had to leave my car at the dealership for repairs because my radio screen went black, and my factory warranty was about to expire. It took 8 days just to diagnose the issue. Since I live alone and needed transportation for work, I had to rent a car, which cost me $600. Now that my factory warranty has expired (June 10, 2025), I’ve decided I’ll never return to this dealership. It’s unacceptable that it took over a week just to determine the problem. Once the issue was diagnosed, the part needed to be ordered. In the meantime, I was able to pick up my car and drive it while waiting for the part to arrive. However, after several days without hearing from the dealership, I called them on a Monday and learned that the part had arrived the previous week—but no one had called me to schedule a return visit. I made an appointment to bring my car back for the replacement screen to be installed. Unfortunately, during the installation, the technician damaged the interior trim around the radio. The dealership then had to order replacement trim, and now I have to bring my car back yet again to have that fixed. Thankfully, the trim repair will only take 30 minutes, so I can wait while it’s being done. Overall, this has been a frustrating and disappointing experience. The delays, lack of communication, and damage caused during the repair process have left me with no desire to ever use this dealership again.

Great customer service. Rob is really friendly!

Very friendly and helpful and quick service

Trying to charge customer for what is the purpose of the visit

Tyrus Moore helped with everything to meeting me outside and just working with me.

Service is quick

Thank you for serving my vehicle.they did a excellent job.mr Fritz always friendly and ask you to listen to the video thank you so much

rob was great. kept me informed and called me several times with updates.

I need to get it serviced again was giving to me with check engine light on

Great Service Manager, Jeff Holland.

Great service

Rob is always so thorough and kind. It is a pleasure to see him every time and the work is always done with excellence.

Quick service

I came in with my family just 30 minutes before closing and the salesman, manager and finance manager stayed with us for 3.5 to 4 hours to close the deal.

My salesman JJ was very helpful & nice!

Hubert was kind and patient. It was a great experience with his help.

Had to come back twice for the same problem ,but took care of it on the second time.

4 hour wait. No hospitality, no water, when It’s hot as hell, and no snacks. Price high as hell. Not coming back. All these places out there and this is the service I get from the dealership?

my experience was great the service was good Mr Rob does an excellent job always informs of whats best for you

Great atmosphere and went above snd beyond to fit my car needs

Great service, good atmosphere

Great

Good

Fast appointment Quick and thorough diagnosis

Very professional

Everyone was very friendly and professional. Took care of my vehicle in a timely matter.

When I scheduled the oil change for my Chevrolet Equinox I was told it would be a 2 to 3 hour wait while the service was preformed, to my great surprise, the wait was less than an hour. Jeff Holland, as usual, was courteous, friendly, but also professional. When I tried to use the GM Rewards to pay part of the bill, there was a problem with getting my account number to access my points. The young man who was helping me to check out tried to help, but unfortunately, I was unable to gain access. He helped me in every way possible, and he even called his supervisor to come assist. Together we worked to gain access but were unable. I was having a "come apart", but they were kind, helpful and understanding. I wish I could remember their names, because they certainly went above and beyond in trying to help me.

My salesperson and team were attentive to my needs.

Great customer service and prompt

The service team, Rob Reynolds in particular, was a 5 star and he is very knowledgeable and communicative. However, the problem I had resulted in me coming back and forth from the dealership at least 5 times. This started several months ago and the parts were not available and when it was "fixed", turns out that the problem was not fixed. To add to this frustration, having no shuttle services to get you back and forth is concerning. Also, no loaner cars? This is on a new car, under 5,400 miles. If you want, I will be happy to provide more details.

Service was done quickly, employees very nice.

My experience at Sunrise Collierville was amazing! I had spoken with JJ and of course his customer service along with the entire team there were very welcoming. The process was great and I’m sure I made the right choice in dealership for my new vehicle.

They were very professional and friendly. My salesperson was able to get the car I requested.

Jeff Holland did a great job as usual of taking care of my car.

Prompt and thorough service.

Mr. Sean Fritz was very professional and knowledgeable. The recall was a huge concern for me and he communicated with me several times concerning the status of my vehicle. He explained the reason and process of the recall. His voluntary communications put me at ease about the recall. Thanks!

I was in and out in no time. Jeff Holland explained everything.

I greatly appreciate the technician inspection videos

The car buying experience can be a long drawn out event. It pleases me to say that the time spent in the dealership was not an arduous one. I felt that my concerns were important to them and they heard what I was saying. I was made to feel valued, there was no pressure applied. My salesman, Jeff Jr. and the entire team, went above and beyond to make sure I was completely satisfied. For all of my car buying needs, Sunrise Collierville will always be my go to place.

I always have a great experience, Rob is amazing and funny. He really makes the experience worth the wait, which by the way is not a long wait for being at a dealership.

Service Advisor, Rob Reynolds, was very attentive and knowledgeable. Kept me updated regularly on the progress of my vehicle's repair status!

Excellent customer service. Jeff is friendly, knowledgeable, informative, and thorough.

The reps at this dealership were awesome! Tiffiany was the best! She took her time with helping me through the process and Tyrus Moore assisted me with all the perks my new vehicle and app has. The entire staff was welcoming and energy was great‼️

Great job

Sean was able to work me in without an appointment and completed the work in short order.

Pleased

FANTASTIC AS ALWAYS!!!!

Everything was great I was in and out wait time wasn’t long at all.

Great job

I came in on a Saturday asking about a truck that was on the lot. Steve Burns answered my questions and provided me with a test drive. Ended up buying the truck. Post sale service was great too. Good job!

All issues were completed.

Everything was perfect!

It was time consuming but I was extremely impressed

Fast and efficient service.

Was very good

Awesome

I brought my yukon in for a one hour recall test and I was without my vehicle for three days. Why do they ma k e appointments for a certain time and then when you come they tell you it will be three days before they can get to it??

Quick and easy

Jeff Holland is our service rep and always takes good care of us. We appreciate his prompt replies to our questions, and for his excellent customer service. Thank you, Jeff, and Sunrise Collierville!

Service Tech provided true 5-star service

My service advisor Robert Reynolds was very pleasant and thorough when discussing my service needs and recommendations. Facility was very clean and service was accomplished in a prompt manner. Nothing negative about this experience and I will return for my future needs.

Exce

front left tire came out with a low tire pressure I will need to go fill it

Jeff Holland at Sunrise Collierville is great and always very helpful.

Everyone was helpful. Jermaine is a Great salesman that genuinely cares about our needs in our cars.

Outstanding customer service Jeff Holland has been my service advisor for 3 years and my truck still feels New .

I tried to set up appointment for three days. They would not answer the phone or return my call. I finally called the operator and she set me up with someone to set appointment. The prices are ridiculous, and unless you want everything done you are treated differently.

I wish you all would at least give a head ups about the pricing of all services that is being done before we get there. But other then that Everyone was Friendly and Very Professional !!! Mr. Rob is the Best!!! And so is JJ, he always make they feel welcome.

The status app on the progress of repairs is fairly worthless. It doesn't tell you the status of any particular repair item , nor when everything is finished. Also, don't know if the dealership needs additional techs but repairs take a long time

Attentive and friendly service

Always have a Great Experience with Jeff Holland my Go To Guy. Jeff makes sure I understand what my GMC Terrain needs at the time of Service. Jeff answers all my questions and concerns. Thank You Jeff Holland and Sunrise Collierville

Outstanding, the staff kept me informed at all times.

GOOD JOB FELLAS

Great service and helpful

I always a good vibe.

Jeff Holland was understanding, kind, and patient, even in a situation he had no control over.

JJ was amazing everything was a great experience from the salesman to the financial department

I truly appreciate Mrs. Tiffany's assistance and willingness to get me my ideal vehicle at a very reasonable price. Jermaine was great as well!

The service was fast and vehicle was taken care of quickly. Affordable pricing and quality work to make the repair!

The waiting times was reasonable.

Worst experience ever.

Great experience

Work was done efficiently and completed 2 days prio to estimated completion.

Jeff was great

Jeff Holland is best service rep in Memphis

The service advisor was very curt. I had a check engine light and when I told him we have an extended warranty. He asked which and I told him. His first, comment was very sarcastic and condescending. He said, "Well you picked the best one in America, didn't you!" Then he proceeded to tell me horror stories about the warranty company. He told me he'd follow up, buy didn't. I had to call to get a status. In addition, he forgot about the tire sensor problem. I had to remind him that needed to be fixed as well. A great response would have been, "We'll be happy to file that for you." It seems like actual customer service training would be appropriate at Sunrise.

Great customer service and very easy to work with!

My overall experience was great. Rob was very informative and considerate throughout the entire process. The communication was great. I was surprised to get a video from the mechanic working on my vehicle letting me know what was going on and actually showing me. My vehicle was ready same day basically. Overall 10/10 would definitely recommend and will be returning

My saleman was very helpful, but he always have been. Whenever I need a car I'm coming to you all again. It's a Pleasant doing business with this estabishment.

Excellent service!

First time coming to Sunrise Collierville, My experience was a great one, from calling to make an appointment , to having my car served. Jeff Holland was extremely pleasant and nice. Next time I'm in town and need a service call I will definitely call and request Jeff Holland as my service manager.

Sean’s communication was Excellent. Past experiences felt like the service rep was “bothered” having to do his job. Repair was prompt. Very sagisfied

I couldn’t be more satisfied with my recent car purchase! From start to finish, the entire experience was seamless and enjoyable. Mrs. Tiffiany was knowledgeable, patient, and genuinely committed to helping me find the perfect vehicle for my needs. I’m so in love with my car and I’m still finding little details that make me love it even more. A huge thank you to Ms. Tiffiany for making my experience such a positive one. I would definitely recommend her to anyone in the market for a new vehicle.

The service department was not what I expected they told me one price n than charge me a different price that was more n when I tried to talk to a manager they said he was not there n to call Monday but when I call he was to busy to answer 3 call I maid and he never call me back so I call the next day n talk to someone over him n they said they will check it out n call me back I never got that call so I guess they r just taking advantage of women’s and seniors

Complete satisfied

Service writer was very good at making me aware of what services were needed. The services were very timely. I did have to wait long.

Excellent service and I appreciate our Rep Jeff Holland !

I was disappointed that the discount coupon wasn’t excepted although it is on your website with an expiration of 9/1/25. Misleading…

In and out on time for a first time visit.

Robb is great--he always dos a good job for me--

Good experience with Jeff. He got my truck In and out in a day. And answered all My questions.

Friendly staff, professional work done

Best car buying experience I’ve ever had. Steve Burns was excellent.

Excellent

After waiting there for 4 hours when i noticed 2 of my chrome lug nut covers were missing. I had washed the car a couple of days earlier they were there. My car only has 16000 miles so is not driven a lot. I returned to the dealer and Jeff pulled up the video and tried to show they were missing when I came in. I was not able to tell anything from the video so I don’t know how he could. And supposedly your dealer doesn’t carry these covers anymore. I feel like they were not put back on car at the dealer. I will not be returning.

The best customer service ever!!

I had an appointment for an oil change at 11:30 am. I understand it may take an hour or hour/half, but I got my car back at 2:30. I just think from a customer service view, 3 hours for just an oil change is ridiculous. I was told it was a “Monday” and Mondays are extremely busy. I will make an appointment on a different day of the week next oil change and see how the wait time turns out.

He was very nice and explained everything in a timely manner

Great Service account manager.

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My process was very smooth.

Bradley did a great job. Thanks

I once went to another service provider and learned my lesson. This dealership is honest and knows my Chevrolet vehicles inside and out with genuine GM parts. I know it sounds like an advertisement but it’s not. I always feel comfortable that the right thing was done.

Trey is excellent. Service was excellent.

Quick, professional and friendly. Nice waiting area also.

Very professional

They did not address my issue because the said they couldn’t replicate it. Diagnosed another issue that I didn’t ask for and billed me $189 for the diagnosis because I chose not to do that repair at this time. I am Still having the same issue that I took it in for.

Unfortunately, my 9am appointment turned to be a 7 hours stay. This was not expected and was somewhat disappointed.

Good Service but communication could be better

Excellent!

Very pleasant and professional

Jeff Holland did a good job explaining what was needed and when my truck should be ready.

Oil change was completed in a timely manner. Service man, Jeff, was on point as usual. Prices for an oil change has gotten out of control. Entirely too much to have this service done.

Good and knowledgeable

Billy was higher than a agreed to , with no explanation by rob

All went well, fast service

I was having an issue with my vacuum pump on my 2016 Silverado I call to make an appointment and was advised that the vacuum pump was under recall and would be replaced for free. The technician made a video to show me exactly what he was doing on my truck and showed me general maintenance issues that needed to be done soon. There was no pressure to get the general maintenance done that day they just wanted me to be aware that they needed attention in the near future

Fast and professional

Everything was very nice, personal and professional.

I’ll tell all my family and friends about you guys you’re wonderful

The problem that they say was fixed wasn’t fixed at all the truck is still making the same noise

This is the third car I bought thru Steve Burns

Great service!

My advisor, Jeff Holland, is great. Friendly, thorough and keeps my Tahoe in great shape.

Sean had amazing customer service and went above & beyond to make sure I had good service.

Everyone that I encountered was friendly and professional.

JESUS SAID WHERE 2 OR 3 ARE GATHERED THERE AM I IN THE MIDST

Excellent service

They take care of business.

Everyone was friendly and patience with me because I changed my mind several times on purchasing a car.

Chris Thomas was my salesman did a AWESOME job

Friendly and fast

Steven Burns was great and made the process very easy for me.

Everything went perfect

Fast service, friendly treatment from service advisor and cashier.

Chris was awesome took his time explain everything

My service advisor, Jeff Holland, always takes great care of me!

It took three business days to repair a bad thermostat under warranty in my 2021 Canyon.

Service was done on time. Everyone at the dealership was friendly

It was a great pleasure to work with the staff

It was great all around

Made a 10:15 appointment a.m. for oil change tire rotation waited 5 hours till 3:00 p.m. to get my vehicle. What's the point of making an appointment every trip I make there is the same way sunrise Pontiac Collierville Tennessee

Quick service